Course Contents
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| - Key principles and overview of Quality Management Systems
- Purpose and structure of ISO 9001 : 2000 with reference to the PDCA cycle
- Relationship between management processes and realization processes
- Responsibilities and role of an Internal Auditor
- ISO 19011 : 2000 definitions and guidelines
- Objectives for audits, including conformance, effectiveness and improvement
- Planning the audit and conducting opening meetings
- Collecting audit information and communicating effectively during the audit
- Generating audit findings
- Preparing audit conclusions and conducting closing meetings
- Reporting audit results
- Conducting an audit follow - up.
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